Privacy Policy

This Privacy Policy describes how Pizza Factory ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website pizzafactory-eat.digital, place orders, use our digital services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner.

Please read this Privacy Policy carefully before using our website or submitting any personal information. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this policy, please discontinue your use of our website and services immediately.

This Privacy Policy applies to all users located in the United States, including residents of California who have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). It also incorporates applicable requirements under the Federal Trade Commission Act (FTC Act) regarding unfair or deceptive practices.

1. Company Information and Data Controller

The entity responsible for the collection and processing of your personal data is:

For all privacy-related questions, requests, or complaints, you may contact us using the information above. We will respond to all legitimate privacy inquiries within a reasonable time, and no later than 45 days as required under applicable law.

2. Information We Collect

We collect various categories of personal information depending on how you interact with Pizza Factory. The types of data we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (for age verification or promotional purposes)
• Username and password (for registered accounts)
• Profile picture or avatar (if provided)

2.2 Order and Transaction Information

When you make a purchase or place a food order through our website, we collect:

• Order history and details (items purchased, quantities, special instructions)
• Billing and payment information (credit/debit card number, billing address — processed securely through third-party payment processors)
• Delivery preferences and instructions
• Loyalty program activity and points
• Promotional codes or vouchers used
• Order timestamps and completion status

2.3 Usage and Behavioral Data

As you navigate our website, we automatically collect certain technical and behavioral data, including:

• Pages visited and time spent on each page
• Links and buttons clicked
• Menu items viewed or added to cart
• Search queries entered on the website
• Referring website or source (how you found us)
• Session duration and frequency of visits
• Scroll depth and engagement metrics

2.4 Device and Technical Information

We collect technical information about the devices you use to access our website, including:

• IP address
• Browser type and version
• Operating system and version
• Device type (desktop, mobile, tablet)
• Screen resolution
• Language preferences
• Time zone settings
• Mobile device identifiers (if applicable)

2.5 Location Information

With your permission, we may collect geolocation data to help provide delivery services, show nearby locations, or suggest relevant menu items based on your region. You can disable location access through your browser or device settings at any time.

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. Please see Section 9 of this Privacy Policy for detailed information about our use of cookies.

2.7 Communications Data

When you contact us via email, phone, or any contact form, we collect and retain the content of your communications, including:

• Messages, inquiries, and feedback submitted to us
• Customer service interaction history
• Survey responses and reviews
• Social media interactions (when you tag or message us)

2.8 Information from Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you log in or connect your account)
• Delivery partners and logistics providers
• Payment processors and fraud detection services
• Marketing and analytics partners
• Publicly available sources

3. How We Use Your Information

Pizza Factory uses the personal information we collect for a variety of lawful purposes, including:

3.1 Order Fulfillment and Service Delivery

• Processing and confirming your food orders
• Coordinating delivery or pickup logistics
• Sending order confirmations, receipts, and tracking updates
• Handling returns, refunds, or complaints related to orders
• Managing your customer account and preferences

3.2 Customer Support

• Responding to your questions, inquiries, and support requests
• Resolving disputes and troubleshooting issues
• Providing information about our menu, promotions, and services
• Maintaining records of customer interactions for quality assurance

3.3 Analytics and Service Improvement

• Analyzing usage patterns to improve our website and user experience
• Conducting internal research and data analysis
• Monitoring and improving the performance of our digital platforms
• Testing and developing new features or services
• Understanding customer preferences and purchasing behavior

3.4 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent)
• Personalizing marketing content based on your order history and preferences
• Running loyalty programs, contests, and promotional campaigns
• Serving targeted advertisements through third-party advertising platforms
• Conducting surveys and collecting feedback

3.5 Security and Fraud Prevention

• Detecting and preventing fraudulent transactions or unauthorized account access
• Monitoring for suspicious activity or policy violations
• Verifying identities when required
• Maintaining the security and integrity of our systems

3.6 Legal and Regulatory Compliance

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or courts
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of Pizza Factory, our customers, and the public

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your data with trusted third parties under specific, limited circumstances as described below:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform certain functions on our behalf. These service providers are granted access to your personal information only as necessary to perform their services and are contractually bound to protect your data. Such providers may include:

• Payment Processors: To securely process credit/debit card transactions and prevent fraud (e.g., Stripe, Square, or similar processors)
• Delivery and Logistics Partners: To coordinate and complete food delivery orders
• Email and Communication Services: To send transactional and marketing communications on our behalf
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and user behavior
• Cloud Hosting and IT Services: To store data and maintain our digital infrastructure
• Customer Support Platforms: To help manage and respond to customer inquiries
• Advertising Networks: To display targeted advertisements on our behalf

4.2 Legal Requirements

We may disclose your personal information if we believe such disclosure is required or permitted by law, including:

• Compliance with a court order, subpoena, or legal process
• Response to a lawful request by a government or regulatory authority
• Protection against fraud, unauthorized access, or illegal activity
• Enforcement of our Terms of Service or other agreements
• Protection of the rights, safety, or property of Pizza Factory or others

4.3 Business Transfers

In the event that Pizza Factory undergoes a merger, acquisition, sale of assets, reorganization, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not directly identify you with third parties for research, marketing, or analytical purposes. Such data cannot reasonably be used to identify any individual person.

4.5 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so.

5. Data Security Measures

Pizza Factory takes the security of your personal information seriously. We implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

5.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest, including payment information
• Firewalls and intrusion detection systems
• Multi-factor authentication for internal systems and employee accounts
• Regular vulnerability scanning and penetration testing
• Secure, access-controlled server environments

5.2 Administrative Safeguards

• Strict access controls — only authorized personnel may access personal data on a need-to-know basis
• Regular employee training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Internal privacy and security policies and procedures
• Designated privacy responsibility within our organization

5.3 Incident Response

In the event of a data breach or security incident that may compromise your personal information, we will notify affected individuals and relevant authorities in accordance with applicable law, including applicable state data breach notification requirements.

6. Your Privacy Rights

Depending on your location within the United States, you may have specific rights regarding your personal information. We are committed to honoring those rights in accordance with applicable law.

6.1 General Rights for All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications at any time.
• Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell (if applicable), and the business purposes for such activities.
• Right to Delete: You may request that we delete personal information we have collected from you, with certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. Pizza Factory does not sell personal information for monetary compensation; however, certain data sharing with advertising partners may constitute "sharing" under the CPRA. You may opt out by contacting us or using the "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to only what is necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your privacy rights.

6.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizzafactory-eat.digital

We will respond to your request within 45 days of receipt. If additional time is required, we will notify you of the extension and the reason for the delay. We may ask you to verify your identity before processing your request to protect the security of your personal information. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The specific retention periods we apply are as follows:

When your personal data is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data retention procedures. In some cases, we may anonymize your information so that it can no longer be associated with you, and we may retain and use such anonymized data without further notice.

8. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13, or from minors under the age of 18, without verified parental consent.

Pizza Factory complies with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13 years of age. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will investigate and take appropriate action as quickly as possible.

We encourage parents and guardians to supervise their children's online activities and to help enforce this policy by instructing children never to provide personal information through our website without parental permission.

9. Cookie Policy

Pizza Factory uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. This section provides a summary of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences and settings.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the website to function properly. These cookies enable core features such as shopping cart functionality, login sessions, and security. They cannot be disabled.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website (e.g., which pages are visited most often). This data is used to improve website performance and user experience.
• Functionality Cookies: Allow the website to remember your preferences and settings (such as language, location, and menu favorites) to provide a personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your browsing behavior and interests. These may be set by us or by third-party advertising partners.
• Social Media Cookies: May be set by social media platforms (such as Facebook, Instagram, or Twitter) when you interact with social media features on our website.

9.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality and performance of our website. You may also opt out of certain advertising cookies through industry opt-out tools such as the Digital Advertising Alliance's opt-out page or the Network Advertising Initiative opt-out page.

For more detailed information about the specific cookies we use, their purposes, and how to control them, please refer to our full Cookie Policy available on our website.

10. International Data Transfers

Pizza Factory is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. If you are accessing our website from outside the United States, please be aware that your data may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Data protection laws in the United States and other countries where we operate may differ from those in your home country. However, we take steps to ensure that any international transfers of personal data are conducted in compliance with applicable legal requirements and that appropriate safeguards are in place to protect your information.

By using our website and providing us with your personal information, you acknowledge and consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

We ensure that international transfers of personal information are subject to appropriate contractual protections, such as standard data protection clauses, and that our third-party service providers maintain adequate data protection standards.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizza Factory. These may include social media platforms, delivery apps, or partner websites. This Privacy Policy does not apply to such third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit before providing your personal information. The inclusion of a link to a third-party website does not constitute an endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals.

At this time, our website does not respond to browser-initiated Do Not Track signals. However, you can manage your privacy preferences through our cookie management tools and by opting out of specific tracking activities as described in this Privacy Policy and our Cookie Policy.

California residents may also exercise their rights under the CPRA with respect to the sharing of personal data for cross-context behavioral advertising by contacting us directly.

13. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will take reasonable steps to notify you, which may include:

• Posting a prominent notice on our website homepage
• Sending an email notification to registered users
• Updating the "Last Updated" date at the top of this Privacy Policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services following the posting of changes to this Privacy Policy will constitute your acknowledgment of those changes.

If any change is deemed material and requires your affirmative consent under applicable law, we will seek such consent before implementing the change.

14. Filing a Complaint with a Data Protection Authority

If you believe that your privacy rights have been violated and you are not satisfied with our response to your concern or complaint, you have the right to file a complaint with the appropriate regulatory authority.

14.1 California Residents

California residents may file complaints with the California Privacy Protection Agency (CPPA), the state agency responsible for enforcing the CCPA/CPRA:

• California Privacy Protection Agency (CPPA)
• Website: cppa.ca.gov
• Email: [email protected]

14.2 Federal Consumer Protection

All U.S. consumers may file complaints with the Federal Trade Commission (FTC) regarding unfair or deceptive trade practices, including privacy violations:

• Federal Trade Commission (FTC)
• Website: www.ftc.gov
• Consumer Complaint Center: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

14.3 State Attorneys General

You may also file a complaint with your state's Attorney General office if you believe your privacy rights have been violated under applicable state law. Most state Attorney General offices maintain consumer protection divisions that handle privacy-related complaints.

15. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

When contacting us about a privacy matter, please include your name, a description of your request or concern, and any relevant details to help us respond effectively. We aim to acknowledge all privacy inquiries within 5 business days and to provide a full response within 45 days.

This Privacy Policy was last reviewed and updated on June 21, 2026. Previous versions of this policy are available upon request.